I will be without internet for a few days. I was pleasantly surprised when the customer service rep offered a discount in consideration of the service-free days without being asked and despite the fact that it was more of an equipment failure than a failure in service. I tried to remember what customer service at the phone company was like before the end of the monopoly and that started me wondering how corporate culture differs in a monopoly. What must it be like to work at a company that provides a universally desired service with no competition?

I’ll have to hunt around the net for info once I’m back connected.

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